Data Protection & GDPR
At Trauma Research UK, we are committed to protecting your personal information and
ensuring your privacy. This policy explains how we collect, use, store, and protect your
data, as well as your rights under UK data protection law.
1. Data We Collect
We may collect:
- Personal information such as name, email address, phone number, and date of
birth - Anonymised website analytics (Google Analytics), if you give consent
2. How We Collect Data
Data may be collected when you:
- Register for our services or place an order
- Complete surveys or provide feedback
- Use our website (via cookies, if consent is given)
3. How We Use Your Data
Your data is used to:
- Respond to inquiries regarding donations, fundraising, memberships,
volunteering, or services - Keep you informed about events, news, and updates from Trauma Research UK
- Improve and develop our services
We will never sell your personal data to third parties.
4. Data Storage & Security
We store data securely:
- Electronically on secure servers
We take all reasonable steps to keep your data safe.
5. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access – request a copy of your personal data
- Rectification – correct inaccuracies or incomplete data
- Erasure – request deletion of your data under certain conditions
- Restriction – limit how we use your data
- Objection – object to processing for specific purposes
- Data portability – request that your data be transferred to another organisation
To exercise your rights, contact: info@traumaresearchuk.org
6. Marketing
We may contact you with information about our services or partner organisations if you
have agreed to receive marketing. You can opt out at any time by contacting us at:
info@traumaresearchuk.org
7. External Links
Our website may contain links to other websites. This policy only applies to data
collected by Trauma Research UK. We encourage you to read the privacy policies of any
linked websites.
8. WhatsApp Messaging Service
Our WhatsApp support service is confidential and encrypted. Information shared may
only be disclosed if: You give explicit consent, or there is a legal or safeguarding
obligation to protect someone from harm.
Messages are for general informational purposes and are not a substitute for
professional mental health advice. In an emergency, contact local emergency services.
9. Confidentiality in Mentoring
All mentoring sessions (via Zoom, email, or other communication methods) are
confidential. Information will only be shared if: You provide explicit consent, or there is
a legal or safeguarding obligation to protect someone.
Mentors are trained in our safeguarding policy and must follow it at all times. No Zoom
sessions are recorded and notes are securely stored and accessible only to authorised
staff.
10. Data Retention
We retain personal data only as long as necessary for its intended purpose and to meet
legal or reporting requirements. Inactive data may be securely deleted after a reasonable
period.
11. Contact Us
For questions about this policy or your personal data, contact:
Email: info@traumaresearchuk.org