Terms & Conditions

By using this website, you agree to comply with and be bound by these Terms & Conditions, together with our Privacy Policy. If you disagree with any part of these terms, please stop using the website immediately.

We may update these terms at any time. Continued use of the site after changes constitutes acceptance of the updated terms.

1. Use of the Website

The content on this website is for general information and may change without notice.

We use cookies to monitor browsing preferences. Non-essential cookies (e.g., analytics) are only set with your consent. See our Cookies Policy for details.
Information on this site may contain inaccuracies. We make no warranty or guarantee about accuracy, completeness, or suitability for any purpose.
Your use of information or materials on this site is at your own risk. You are responsible for ensuring that any services or products meet your requirements.
You are responsible for all costs incurred through using this website.

2. Intellectual Property

All material on this website is owned by or licensed to Trauma Research UK, including design, layout, graphics, and content.
Reproduction is prohibited except as permitted by copyright law.
Third-party trademarks are acknowledged on the website.

3. Unauthorised Use

Unauthorised use of this website may result in legal action or constitute a criminal offence.

4. External Links

This website may include links to other websites for your convenience. These links do not imply endorsement. We are not responsible for the content or privacy practices of external websites.

5. Confidentiality & Safeguarding

Trauma Research UK is committed to maintaining confidentiality in all mentoring and support services.

Personal information will only be shared if:

You give explicit consent
There is a legal requirement
There is a safeguarding concern indicating a risk of serious harm

In such cases, appropriate action may include contacting emergency services or relevant authorities, in line with our safeguarding policy.

6. Website Availability

While we strive to keep the website accessible at all times, we do not guarantee uninterrupted access and accept no liability for downtime.

7. Refunds & Cancellations

If you are not satisfied with a purchase, please contact us promptly:

Cancellations must be requested within 14 days via info@traumaresearchuk.org
Refunds will be processed within 14 days of receiving the request
A 15% administrative fee applies to all refunds, including the Help and Support Programme and Memberships
These terms do not affect your statutory rights. More information: UK Consumer Rights.

8. Limitation of Liability

Trauma Research UK is not liable for any indirect, incidental, or consequential damages arising from website use. Nothing in these terms limits liability for death, personal injury caused by negligence, fraud, or other liability that cannot be legally excluded.

9. Contact

Email: info@traumaresearchuk.org
Tel: 01706 599351
Address: 9-13 Water Street, Rochdale, Greater Manchester, OL16 1TQ